Stay Safe Online
Your security matters to us. If you suspect any unauthorised activity on your account, contact us immediately. You can reach our team on: 1800 688 995.
Learn how to protect yourself from cyber threats and keep your personal information secure.
Never share your login details, PIN, or personal information via email or phone. We will NEVER ask for those details, unless you call us directly.
Protect Your Identity
Identity theft can have serious financial consequences. Learn the warning signs and how to protect your personal information from cybercriminals.
Warning Signs:
- Unexpected bills or accounts
- Missing mail or statements
- Unfamiliar transactions
- Credit report changes
Secure Your Accounts
Strong security practices are your first line of defence. Use unique passwords, enable two-factor authentication, and keep your devices updated.
Security Checklist:
- Use unique, strong passwords
- Enable two-factor authentication
- Keep software updated
- Be cautious with public Wi-Fi
Recognise Scams
Scammers are becoming more sophisticated. Learn to identify common scam tactics and protect yourself from financial fraud.
Common Scam Types:
- Phishing emails & SMS
- Fake investment opportunities
- Romance scams
- Tech support scams
Monitor Your Credit
Regular credit monitoring helps you spot unauthorised activity early. Check your credit report regularly and set up alerts for changes.
Free credit report sources:
- Get your free annual report
- Set up credit monitoring alerts
- Review regularly for accuracy
- Dispute any errors promptly
Report & Recover
If you suspect identity theft, act quickly. The faster you respond, the better your chances of limiting the damage and recovering your identity.
Immediate steps:
- Contact your bank and credit providers
- Report to ACORN (police)
- Check your credit report
- Update passwords and security
Enhanced Protection
Consider additional identity protection services for comprehensive monitoring and recovery assistance if identity theft occurs.
Protection features:
- 24/7 credit monitoring
- Identity theft insurance
- Recovery assistance
- Dark web monitoring
Additional Resources & Support
Access official government resources and support services to stay informed and get help when you need it.
- Australian Cyber Security Centre - Official government cyber security guidance
- Report Cyber Incidents - Report cyber-crimes and security incidents
- Scamwatch - ACCC's official scam reporting service
- IDCARE - Free identity theft recovery service
- Privacy Policy - How we protect your personal information
Get in Touch
- Report a suspicious email from AFS
- Report unusual or unauthorised activity
- Report identity fraud
You can reach our team on :1800 688 995
