The kinds of Credit Information we collect and hold
The kinds of Credit Information that we may collect and hold include:
- information about the application you made to AFS for credit;
- details of your current loans, such as your home mortgage or other personal loans. This will likely include when the account was opened or closed, the amount and type of account;
- information about your repayments and whether they were made on time;
- credit scores and other information about your credit worthiness and eligibility for credit;
- default information and when the default has been paid;
- any new arrangements with us arising after you have been in default;
- other publicly available information;
- information about serious credit infringements;
- any other types of credit information included in credit reports we obtain from Credit Reporting Bodies;
The kinds of Credit Eligibility Information we hold
The kinds of Credit Eligibility Information we hold about you include:
- credit reports that we obtain from Credit Reporting Bodies , including your credit score;
- CP Derived information that we receive from other credit providers or that we derive from credit reports we have obtain. See the following section for details about CP Derived Information we usually derive about you from credit reports we obtain.
The kinds of CP Derived Information we usually derive
We develop information based on Credit Reporting Information that we receive which we use to generate an internal credit score to form a view on your credit worthiness and assess your application. We also develop information to generate an internal risk profile for you in connection with your credit application.
How Credit Information is collected
We collect Credit Information about you through a number of methods:
- directly from you, such as in loan applications you have submitted to us;
- in credit reports obtained from Credit Reporting Bodies ;
- in our own records, arising from your loans with us, such as whether you have made required repayments or you are in default;
- from publicly available resources, such as personal insolvency information available in the National Personal Insolvency Index;
The purposes for which we collect, hold, use and disclose Credit Information and Credit Eligibility Information
The purpose for which we collect, hold, use and disclose Credit Information and Credit Eligibility Information are:
- to assess your loan application and any guarantee;
- for ongoing management of any loan, guarantees and any ancillary services;
- for credit analysis and risk management;
- to provide Credit Reporting Bodies with information about you;
- to provide credit references to another credit provider when you apply for credit;
- to comply with our privacy obligations; and
- to verify your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
How we hold Credit Information and Credit Eligibility Information
We use security procedures and modern technology to protect the Credit Information and Credit Eligibility Information that we hold. Much of the information we hold is stored electronically on servers owned by AFS or its related bodies corporate that are located in company premises or in secure data centres located in Australia. Access to and use of this information within AFS is appropriately limited to protect it from misuse or unlawful disclosure of the information.
How you can access and seek correction of your information
You can contact us to request access to the Credit Eligibility Information that we hold about you. Generally, we will give you access to the Credit Eligibility Information. However, there may be some exclusions that apply that permit us not provide you with access in some circumstances. If access is denied, we will provide you with the reason why unless, having regard to the grounds for refusal, it would be unreasonable for us to do so.
You can also contact us to request that we correct Credit Information or Credit Eligibility Information that we hold about you.
Any request to access or correct information should be made to the AFS Privacy Officer using the contact details set out below and will be dealt with in accordance with the Privacy Act.
Disclosing your information overseas
If you are a credit applicant and have been a resident in New Zealand, we are likely to disclose your identification information (which is a subset of Credit Information) to an overseas recipient located in New Zealand in order to obtain credit information about you from New Zealand sources.
If you believe that the privacy of your Credit Information or Credit Eligibility Information has been compromised, or if you believe that we have breached Division 3 of Part IIIA of the Privacy Act or the Credit Reporting Code of Conduct (Credit Related Complaint) you may make a complaint by contacting our Privacy Officer at the contact details listed below. If you wish to make a Credit Related Complaint, you must specify the nature of the complaint.
If you make a Credit Related Complaint, we will:
- within 7 days after your complaint is made, given you a written notice that:
- acknowledges you making the complaint; and
- sets out how we will deal with the complaint; and
- investigate the complaint.
If we consider that it is necessary to consult a Credit Reporting Body or credit provider about the complaint, we will do so.
After investigating your complaint, we will, make a decision about the complaint and give you a written notice that:
- sets out the decision; and
- states that, if you are not satisfied with the decision, you may;
- access a recognised external dispute resolution scheme of which we are a member. As set out above, AFS is a member of the Financial Ombudsman Service; or
- make a complaint to the Office of the Australian Information Commissioner,
within 30 days commencing on the day on which your complaint is made or where we agree to a longer period in writing.
If you disagree with the decision, you may:
- in the first instance, refer the matter to the Australian Financial Complaints Authority Limited ABN 38 620 494 340 (AFCA), an external review scheme to which we belong, that can be contacted by writing to GPO Box 3 Melbourne VIC 3001, by phoning 1300 931 678 or lodging a dispute online at www.afca.org.au
- then, you may refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, calling 1300 363 992 or by emailing firstname.lastname@example.org
If you have any questions regarding our credit reporting policy or handling of Credit Information or Credit Eligibility Information, please contact our Privacy Officer at the details below:
Addressee: The Privacy Officer
Phone: 1800 688 995
Fax: (07) 3290 1587
Writing: Automotive Financial Services Pty Limited
PO Box 123, Springwood QLD 4127
AFS Credit Reporting Statement
The Credit Reporting Bodies to which we are likely to provide your personal information are:
- Equifax Pty Ltd, PO Box 964 North Sydney NSW 2059.
A copy of Equifax's policy about the management of credit related personal information may be obtained by visiting the Equifax website at www.equifax.com.au.
Credit Reporting Bodies may include personal information about you provided to them by AFS in reports provided to credit providers to assist them to assess your credit worthiness.
If you fail to meet your payment obligations in relation to consumer credit or commit a serious credit infringement, we may be entitled to disclose this to Credit Reporting Bodies.
You have a right to request Credit Reporting Bodies not to use your Credit Reporting Information for the purposes of pre-screening of direct marketing by a credit provider.
You have a right to request Credit Reporting Bodies not to use or disclose your Credit Reporting Information if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.
Subject to applicable exemptions under the Privacy Act, you have a right to access personal information held by AFS (including Credit Eligibility Information) and to request that AFS correct personal information we hold about you (including Credit Information and Credit Eligibility Information) and to make a complaint to us.
A copy of AFS's Credit Reporting Policy is set out above and can also be obtained by calling 1800 688 995 or by visiting this current page on our website at www.afs.com.au.
Credit Reporting Information: about an individual means Credit Information, or CRB Derived Information, about the individual.
Credit Eligibility Information: about an individual means:
- Credit Reporting Information about the individual that was disclosed to a credit provider by a Credit Reporting Body; or
- CP Derived Information about the individual.
CP Derived Information means any personal information about you:
- that is derived from Credit Information or CRB Derived Information about you that was disclosed to a credit provider by a Credit Reporting Body; and
- that has any bearing on your credit worthiness; and
- that is used, has been used or could be used in establishing your eligibility for consumer credit.
Credit Reporting Body: means an organisation or an agency prescribed under the Privacy Act that carries on a business or undertaking that involves collecting, holding, using or disclosing personal information about individuals for the purposes of, or for purposes including the purpose of, providing an entity with information about the credit worthiness of an individual.
CRB Derived Information: about an individual means any personal information about an individual:
- that is derived by Credit Reporting Body from Credit Information about an individual that is held by the Credit Reporting Body; and
- that has any bearing on that individual's credit worthiness; and
- that is used, has been used or could be used in establishing that individual's eligibility for consumer credit.
Credit Information: about an individual is personal information that is:
- identification information about the individual;
- consumer credit liability information about the individual;
- repayment history information about the individual;
- a statement that an information request has been made about an individual by a credit provider, mortgage insurer or trade insurer;
- the type of consumer credit or commercial credit, and the amount of credit, sought in an application:
- that has been made by the individual to a credit provider; and
- in connection with which the provider has made an information request in relation to the individual;
- default information about the individual;
- payment information about the individual;
- new arrangement information about the individual;
- court proceedings information about the individual;
- personal insolvency information about the individual;
- publicly available information about the individual:
- that relates to the individual's activities in Australia or the external Territories and the individual’s credit worthiness; and
- that is not court proceedings information about the individual or information about the individual that is entered or recorded on the National Personal Insolvency Index; or
- the opinion of a credit provider that the individual has committed, in circumstances specified by the provider, a serious credit infringement in relation to consumer credit provided by the provider to the individual.
Health Information: means:
- information or an opinion about:
- the health or a disability (at any time) of an individual; or
- an individual’s expressed wishes about the future provision of health services to him or her; or
- a health service provided, or to be provided, to an individual;
that is also personal information; or
- other personal information collected to provide, or in providing, a health service; or
- other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or
- genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.
Official Record Holder: means the Australian Federal Government and different state government agencies which issue legal identity documents or hold the Verification Information.
Personal information: is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not,
and includes "sensitive information" (as defined in the Privacy Act).