Get in Contact With AFS

Have a question or need assistance? Our team is here to help. Whether you're enquiring about a loan, need support with an existing application, or just want to speak to a member of our team, we've made it easy to reach us.

Prefer to speak to someone directly? You can also reach us by phone during business hours.

Call us Monday to Friday between 8.30am and 5.30pm on 1800 688 995.

Postal Address: Mezzanine, 310 Ann Street, Brisbane QLD 4000

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Frequently Asked Questions (FAQs)

When can l expect a response after submitting the form?

We aim to get back to all enquiries within one business day. For urgent matters, feel free to call us directly on 1800 688 995.

Can l apply for a loan using this form?

No - this form is for general enquiries. If you're ready to apply for a loan, please visit our Application Page.

What should l include in my message?

The more details you can provide - like your loan number, asset type, or the nature of your enquiry - the faster we can assist you.

I'm already a customer. Can l update my contact details here?

Yes, just let us know your updated phone number or email address in the message section and we'll take care of it.

How do l make a repayment or check my balance?

Please refer to your welcome email or loan documents for repayment details. If you're unsure, feel free to ask us in the form.

I'm having trouble making repayments - what should l do?

If you're experiencing financial difficulty, please reach out as soon as possible. Our team is here to help and will work with you to explore options.

Can l speak to someone instead of using the form?

Of course! You're always welcome to call us on 1800 688 995 during business hours.

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